BSOD When Using SoftEther on Lenovo Yoga 920
Posted: Sat Aug 11, 2018 6:49 pm
I have tried numerous things, including a fresh install of Windows 10 pro on this machine, but no matter what - if I am connected to the internet through the USB dock (occasionally even on wifi, or even cellular hot spot, but mostly using Ethernet connection through Plugable USB-C dock - every time) when I activate SoftEther VPN connection, my computer will crash - BSOD. I have updated all drivers from Microsoft and Lenovo. The laptop is only a month old, and it has done this since day 1. I have look at event logs and dump files and all things point to SoftEther as the issue. Can anyone on this forum lend a hand to figure out what the issue is?
Here is a sample for the latest dump file:
Microsoft (R) Windows Debugger Version 10.0.18206.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\jbeville\OneDrive\Desktop\081018-9562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 17134 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff803`ade0c000 PsLoadedModuleList = 0xfffff803`ae1c71f0
Debug session time: Fri Aug 10 16:52:24.451 2018 (UTC - 4:00)
System Uptime: 0 days 0:27:39.738
Loading Kernel Symbols
...............................................................
................................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff8000a715dda, ffff810ead966738, ffff810ead965f80}
*** WARNING: Unable to verify timestamp for ndisrfl.sys
*** ERROR: Module load completed but symbols could not be loaded for ndisrfl.sys
Probably caused by : mslldp.sys ( mslldp!lldpReceivePermittedPacket+c0 )
Followup: MachineOwner
---------
nt!KeBugCheckEx:
fffff803`adfa4560 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff810e`ad965740=000000000000001e
6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8000a715dda, The address that the exception occurred at
Arg3: ffff810ead966738, Parameter 0 of the exception
Arg4: ffff810ead965f80, Parameter 1 of the exception
Debugging Details:
------------------
KEY_VALUES_STRING: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804
SYSTEM_MANUFACTURER: LENOVO
SYSTEM_PRODUCT_NAME: 80Y7
SYSTEM_SKU: LENOVO_MT_80Y7_BU_idea_FM_YOGA 920-13IKB
SYSTEM_VERSION: Lenovo YOGA 920-13IKB
BIOS_VENDOR: LENOVO
BIOS_VERSION: 5NCN38WW
BIOS_DATE: 02/22/2018
BASEBOARD_MANUFACTURER: LENOVO
BASEBOARD_PRODUCT: LNVNB161216
BASEBOARD_VERSION: SDK0J40709 WIN
DUMP_TYPE: 2
BUGCHECK_P1: ffffffffc0000005
BUGCHECK_P2: fffff8000a715dda
BUGCHECK_P3: ffff810ead966738
BUGCHECK_P4: ffff810ead965f80
WRITE_ADDRESS: fffff803ae267388: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
ffff810ead965f80
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
FAULTING_IP:
ndis!memcpy+21a
fffff800`0a715dda f30f6f4410f0 movdqu xmm0,xmmword ptr [rax+rdx-10h]
EXCEPTION_PARAMETER1: ffff810ead966738
EXCEPTION_PARAMETER2: ffff810ead965f80
BUGCHECK_STR: 0x1E_c0000005
CPU_COUNT: 8
CPU_MHZ: 7c8
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 8e
CPU_STEPPING: a
CPU_MICROCODE: 6,8e,a,0 (F,M,S,R) SIG: 84'00000000 (cache) 84'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXPNP: 1 (!blackboxpnp)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: vpnclient_x64.exe
CURRENT_IRQL: 2
Here is a sample for the latest dump file:
Microsoft (R) Windows Debugger Version 10.0.18206.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\jbeville\OneDrive\Desktop\081018-9562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 17134 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff803`ade0c000 PsLoadedModuleList = 0xfffff803`ae1c71f0
Debug session time: Fri Aug 10 16:52:24.451 2018 (UTC - 4:00)
System Uptime: 0 days 0:27:39.738
Loading Kernel Symbols
...............................................................
................................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff8000a715dda, ffff810ead966738, ffff810ead965f80}
*** WARNING: Unable to verify timestamp for ndisrfl.sys
*** ERROR: Module load completed but symbols could not be loaded for ndisrfl.sys
Probably caused by : mslldp.sys ( mslldp!lldpReceivePermittedPacket+c0 )
Followup: MachineOwner
---------
nt!KeBugCheckEx:
fffff803`adfa4560 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff810e`ad965740=000000000000001e
6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8000a715dda, The address that the exception occurred at
Arg3: ffff810ead966738, Parameter 0 of the exception
Arg4: ffff810ead965f80, Parameter 1 of the exception
Debugging Details:
------------------
KEY_VALUES_STRING: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804
SYSTEM_MANUFACTURER: LENOVO
SYSTEM_PRODUCT_NAME: 80Y7
SYSTEM_SKU: LENOVO_MT_80Y7_BU_idea_FM_YOGA 920-13IKB
SYSTEM_VERSION: Lenovo YOGA 920-13IKB
BIOS_VENDOR: LENOVO
BIOS_VERSION: 5NCN38WW
BIOS_DATE: 02/22/2018
BASEBOARD_MANUFACTURER: LENOVO
BASEBOARD_PRODUCT: LNVNB161216
BASEBOARD_VERSION: SDK0J40709 WIN
DUMP_TYPE: 2
BUGCHECK_P1: ffffffffc0000005
BUGCHECK_P2: fffff8000a715dda
BUGCHECK_P3: ffff810ead966738
BUGCHECK_P4: ffff810ead965f80
WRITE_ADDRESS: fffff803ae267388: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
ffff810ead965f80
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
FAULTING_IP:
ndis!memcpy+21a
fffff800`0a715dda f30f6f4410f0 movdqu xmm0,xmmword ptr [rax+rdx-10h]
EXCEPTION_PARAMETER1: ffff810ead966738
EXCEPTION_PARAMETER2: ffff810ead965f80
BUGCHECK_STR: 0x1E_c0000005
CPU_COUNT: 8
CPU_MHZ: 7c8
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 8e
CPU_STEPPING: a
CPU_MICROCODE: 6,8e,a,0 (F,M,S,R) SIG: 84'00000000 (cache) 84'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXPNP: 1 (!blackboxpnp)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: vpnclient_x64.exe
CURRENT_IRQL: 2