Connection droping after few seconds

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vailen
Posts: 3
Joined: Fri Apr 14, 2017 3:58 pm

Connection droping after few seconds

Post by vailen » Fri Apr 14, 2017 4:24 pm

Hi,

sorry if this topic is already somewhere here, but my keyword search did not bring any results.

I have the following issue, the SoftEther-client (Win10) is connecting to the SoftEther-server, but after a few seconds the tunnel does collapse and it takes 3 to 6 retries before the tunnel comes up again just to fail a few seconds later again and so on.

When the tunnel collapses this Message appears on the client:
Error (Error Code 13):
Time-out occurred during VPN session communication. It is possible the connection from the client to the VPN Server has been disconnected.

When the reconnect fails this message appears:
Error (Error Code 1):
Connection to the server failed. Check network connection and make sure that address and port number of destination server are correct.

Does anyone know what to do in this situation?

Cheers
Vailen

thisjun
Posts: 2458
Joined: Mon Feb 24, 2014 11:03 am

Re: Connection droping after few seconds

Post by thisjun » Wed May 10, 2017 6:41 am

Please check the server log.

vailen
Posts: 3
Joined: Fri Apr 14, 2017 3:58 pm

Re: Connection droping after few seconds

Post by vailen » Thu May 11, 2017 7:10 am

How do I do that?

colapig
Posts: 148
Joined: Tue Oct 14, 2014 5:36 am

Re: Connection droping after few seconds

Post by colapig » Thu May 11, 2017 7:19 am

open your server manager , double click the vhub and then choose log file list.

vailen
Posts: 3
Joined: Fri Apr 14, 2017 3:58 pm

Re: Connection droping after few seconds

Post by vailen » Thu May 11, 2017 7:50 am

OK, and what am I looking for?
I have server_log, security_log and packet_log

thisjun
Posts: 2458
Joined: Mon Feb 24, 2014 11:03 am

Re: Connection droping after few seconds

Post by thisjun » Thu May 25, 2017 6:11 am

Please check the server_log.

cedar
Site Admin
Posts: 2070
Joined: Sat Mar 09, 2013 5:37 am

Re: Connection droping after few seconds

Post by cedar » Tue May 01, 2018 10:10 am

Is the security policy set for the user or group used for connection?

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