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I have a question about VPN connection failure.

Posted: Wed Jun 14, 2017 8:50 am
by code
Hello
It is currently in use by installing SoftEther VPN Server on Linux instance on AWS.
And general users are connecting to the server via OpenVPN in Windows and MAC environment.

During this time, the following logs are displayed at the time of server connection and there is a phenomenon that it is not possible to connect to the server.

Wed Jun 14 16:38:34 2017 SENT CONTROL [vpn * .softether.net]:「PUSH_REQUEST」(status = 1)
Wed Jun 14 16:38:39 2017 SENT CONTROL [vpn * .softether.net]:「PUSH_REQUEST」(status = 1)
Wed Jun 14 16:38:44 2017 SENT CONTROL [vpn * .softether.net]:「PUSH_REQUEST」(status = 1)
Wed Jun 14 16:38:50 2017 SENT CONTROL [vpn * .softether.net]:「PUSH_REQUEST」(status = 1)
Wed Jun 14 16:38:51 2017 AUTH:Received control message:AUTH_FAILED
Wed Jun 14 16:38:51 2017 SIGUSR1 [soft、auth-failure] received、process restarting
Wed Jun 14 16:38:51 2017 MANAGEMENT:> STATE:1497425931、RECONNECTING、auth-failure ,,,,,
Wed Jun 14 16:38:51 2017 Restart pause、5 second(s)

Although the account ID / PW is normal, the above phenomenon appears, and when you restart SoftEther VPN Server, it will be reconnected.

What are the causes and solutions?