Android and Macs

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Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Android and Macs

Post by Terraterm » Tue Jun 15, 2021 3:14 pm

Hi All

I'm trying to connect both Android phones, and Mac laptops, to the VPN network, but having no luck.
Have followed the guides, tried the troubleshooting, but no connections.

I have 14 Windows clients connecting with no issues.

What am I missing, any suggestions are welcome.

THx!

eddiewu
Posts: 86
Joined: Wed Nov 25, 2020 9:10 am

Re: Android and Macs

Post by eddiewu » Tue Jun 15, 2021 3:18 pm

You said nothing about your client environment, vpn protocol, server environment. How are we supposed to help??

Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Re: Android and Macs

Post by Terraterm » Tue Jun 15, 2021 3:35 pm

VPN server is running on Win10 PC.

Clients connecting are windows desktops, and laptops. No issues there

Other clients are Mac laptops, and Android phone, no connections working there.

Protocols IPsec/L2TP/OpenVPN/MS-SSTP

OpenVPN ports 443,1194,1195

I'm following the tutorials

thx

eddiewu
Posts: 86
Joined: Wed Nov 25, 2020 9:10 am

Re: Android and Macs

Post by eddiewu » Tue Jun 15, 2021 3:41 pm

What clients are you using on win clients?
SSTP or official client?
What clients are you using on android and Mac?

Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Re: Android and Macs

Post by Terraterm » Tue Jun 15, 2021 3:47 pm

windows are using the builtin clients

Tried with the builtin client on a Mac, and a app called SoftEtherGUI

Builtin client on the phone

eddiewu
Posts: 86
Joined: Wed Nov 25, 2020 9:10 am

Re: Android and Macs

Post by eddiewu » Tue Jun 15, 2021 3:57 pm

Windows built in clients support both l2tp and sstp.
Please open network connections and find out what it is actually using.
Mac supports l2tp but not SSTP.
Have you enabled l2tp over ipsec in softether server?

Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Re: Android and Macs

Post by Terraterm » Tue Jun 15, 2021 4:27 pm

netstat -ab shows listening ports
443/500/992/1194/1195/1701//1900/4500/5555

yes l2tp/ipsec is enabled

connections on macs, are configured with l2tp

eddiewu
Posts: 86
Joined: Wed Nov 25, 2020 9:10 am

Re: Android and Macs

Post by eddiewu » Tue Jun 15, 2021 4:30 pm

You did not answer my question.
Please find out what protocol the win client is using.
In the network connections, find the vpn connection and go to its properties. When it’s connected you should see the protocol name.

Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Re: Android and Macs

Post by Terraterm » Tue Jun 15, 2021 4:57 pm

just remebered i switched the users/win clients to Softether gui app for Windows, easier for the users to manage

what do you need from the softether app?

eddiewu
Posts: 86
Joined: Wed Nov 25, 2020 9:10 am

Re: Android and Macs

Post by eddiewu » Tue Jun 15, 2021 5:03 pm

If you use softether client on windows, then the protocol is softether vpn, not l2tp, nor sstp.
Then please try win built-in client with l2tp or sstp, see if they work.
You can't compare softether protocol to mac and android which do not support that protocol. Comparing different protocols does not make sense.

Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Re: Android and Macs

Post by Terraterm » Tue Jun 15, 2021 5:27 pm

the builtin windows client is not connecting either L2TP or SSTP

haven't tried connecting with the firewall down, just to check if it works with it down. Might have to open specific ports.

users are connected the the server at the moment, i can try that later.

Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Re: Android and Macs

Post by Terraterm » Thu Jun 17, 2021 2:10 pm

turned off the Windows firewall, put the PC in the DMZ zone, and still no go.

unfortunately I can't reboot either the PC and/or router, to make sure firewall is off, too many users connected.

can only reboot on the weekend, so will try that in a cpl of days.

Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Re: Android and Macs

Post by Terraterm » Sat Jun 19, 2021 3:01 pm

all firewalls off, and still no connection.

what am i missing?

any suggestions are welcome.

Terraterm
Posts: 10
Joined: Fri Apr 09, 2021 3:41 pm

Re: Android and Macs

Post by Terraterm » Wed Jun 23, 2021 4:42 pm

hi all

any suggestions to resolve this issue?

thx in advance

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