Windows 7 SSTP - Connected but can't access machines. Intermittent
Posted: Wed Jul 17, 2019 3:23 pm
We recently moved from RRAS to Softether and some of our clients are having connection issues.
The vpn client used is the standard Windows vpn client.
What happens is the client connects to the vpn and it seems to work just fine (Windows displays the connection as "Connected") but we cannot ping any machine on the network so we don't have access.
What we do then is simply disconnect the VPN and reconnect it and then it works properly (we are able to access the network).
In the Softether server logs we see the client connection as successful and it all seems to be normal. I've compared with other working clients log and it's the same.
The only things these clients have in common (that we have found) is their OS which is Windows 7 and the fact that they have Windows Security Essentials installed. We haven't tried to disable Windows Security Essentials to see if there were any changes just yet.
Windows updates are all installed.
These clients were working just fine on RRAS, we had to change to Softether because we are now on Azure and it doesn't support RRAS.
The vpn client used is the standard Windows vpn client.
What happens is the client connects to the vpn and it seems to work just fine (Windows displays the connection as "Connected") but we cannot ping any machine on the network so we don't have access.
What we do then is simply disconnect the VPN and reconnect it and then it works properly (we are able to access the network).
In the Softether server logs we see the client connection as successful and it all seems to be normal. I've compared with other working clients log and it's the same.
The only things these clients have in common (that we have found) is their OS which is Windows 7 and the fact that they have Windows Security Essentials installed. We haven't tried to disable Windows Security Essentials to see if there were any changes just yet.
Windows updates are all installed.
These clients were working just fine on RRAS, we had to change to Softether because we are now on Azure and it doesn't support RRAS.