VPN Server Starts Using 100 % CPU suddenly

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DIL Network Team
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Joined: Thu May 30, 2019 10:42 am

VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Thu May 30, 2019 10:56 am

Hi, we are using the solution from last more than 2 years, but suddenly SoftEther VPN server start using the 100 % CPU, we move the VPN server to another server which have 24 core CPU but the result remain same, there is no change in network an no change in VPN users. We have another server also but that's working fine. no issue.

thisjun
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Joined: Mon Feb 24, 2014 11:03 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by thisjun » Tue Jun 11, 2019 7:59 am

Is it possible to show the VPN server configuration and log?

DIL Network Team
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Joined: Thu May 30, 2019 10:42 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Tue Jun 11, 2019 8:39 am

Hi, I have attached the config file(vpn_server1config.log) please rename this to vpn_server1.config and check, while i am trying to attached the log file it is showing file size too large.
You do not have the required permissions to view the files attached to this post.

thisjun
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Joined: Mon Feb 24, 2014 11:03 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by thisjun » Mon Jun 24, 2019 5:09 am

I could not find a strange place.

How much VPN communication does that server have?

DIL Network Team
Posts: 9
Joined: Thu May 30, 2019 10:42 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Tue Jun 25, 2019 3:47 am

Around 200-250 connections

Marsel Hersen
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Joined: Thu Jun 27, 2019 7:33 pm

Re: VPN Server Starts Using 100 % CPU suddenly

Post by Marsel Hersen » Thu Jun 27, 2019 8:52 pm

Had the same issue

DIL Network Team
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Joined: Thu May 30, 2019 10:42 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Mon Jul 01, 2019 10:37 am

Yes, is there any support option through remote session or any contact number.

cedar
Site Admin
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Re: VPN Server Starts Using 100 % CPU suddenly

Post by cedar » Tue Jul 09, 2019 6:08 am

When CPU overload occurs, is there any anomaly with NIC traffic?

DIL Network Team
Posts: 9
Joined: Thu May 30, 2019 10:42 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Tue Jul 09, 2019 6:52 am

No, Nothing is got happened with NIC traffic, and it continuously using CPU above 95%, never comes below 90 %.

cedar
Site Admin
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Re: VPN Server Starts Using 100 % CPU suddenly

Post by cedar » Tue Jul 09, 2019 7:08 am

Is it operating in VM?
What OS is used for that server?
The local bridge is configured to a device with a strange name, what is it?

DIL Network Team
Posts: 9
Joined: Thu May 30, 2019 10:42 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Tue Jul 09, 2019 7:16 am

Is it operating in VM? NO Physical with 128 GB RAM 2 CPU with 12 core each
What OS is used for that server? Windows 2012 R2
The local bridge is configured to a device with a strange name, what is it? No strange name

DIL Network Team
Posts: 9
Joined: Thu May 30, 2019 10:42 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Tue Jul 09, 2019 7:18 am

Can some one is available to talk with us for same, we need help.

cedar
Site Admin
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Re: VPN Server Starts Using 100 % CPU suddenly

Post by cedar » Tue Jul 09, 2019 7:37 am

> declare LocalBridge0
> {
> string DeviceName Microsoft$20Corporation$20(ID=0936734477)

The manufacturer's driver may not have been installed for this device.

DIL Network Team
Posts: 9
Joined: Thu May 30, 2019 10:42 am

Re: VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Tue Jul 09, 2019 7:43 am

we want to talk with you, on this. also need permanent support for this solution. Can some one talk with us on below contact no.

0124-4566300 (India)

cedar
Site Admin
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Re: VPN Server Starts Using 100 % CPU suddenly

Post by cedar » Tue Jul 09, 2019 7:54 am

I'm sorry but I'm not interested in a such support contract.

DIL Network Team
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Re: VPN Server Starts Using 100 % CPU suddenly

Post by DIL Network Team » Tue Jul 09, 2019 8:39 am

Ok, well any other option, because we are using this product in our production, so that's why we need a support for this. In case any issue we looses a lot.

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